Soft FM Services

We implement strict access control policies and ensure all staff undergo thorough background checks. All employees sign confidentiality agreements. Security protocols such as data encryption, CCTV monitoring, and secure data handling procedures are also enforced to safeguard sensitive information.

We begin with a detailed consultation to understand your goals, challenges, and industry requirements. Based on that, we tailor our service offerings by adjusting resources, schedules, and workflows to fit your unique needs. Continuous collaboration allows for fine-tuning services as your business evolves.

Yes, we offer 24/7 emergency support, depending on your needs. Our support team is always on call to handle urgent matters that may arise outside of normal working hours, ensuring continuous service.

We encourage regular feedback through multiple channels, such as surveys, direct meetings, and digital platforms. A dedicated customer service manager addresses complaints promptly and ensures issues are resolved efficiently. We also track feedback for ongoing improvements.

We follow a structured onboarding process, including an initial consultation, transition plan, and staff training. Our team works closely with your staff to understand your operations and ensure a smooth handover. Regular check-ins during the transition period ensure a seamless integration.

Absolutely. Our services are designed to be flexible and scalable, allowing us to quickly adjust resources, staff, and service levels based on changes in your business, whether it's expansion, downsizing, or specific project needs.

We employ a robust quality control system, including regular audits, KPI tracking, and performance evaluations. Experienced managers oversee each service area, and we conduct regular reviews to ensure consistency and high standards.

Yes, we have a portfolio of case studies and references from clients in similar industries. We’d happily share these upon request, showcasing our success in meeting the unique needs of businesses like yours.

Our service agreements are highly customisable. We are open to adjusting terms based on your specific requirements, whether it involves the duration of the contract, service scope, or billing options.

We maintain a pool of trained backup staff to cover absences due to sickness. These staff members are familiar with your site and operational procedures, ensuring service quality is not disrupted.

Similar to sickness coverage, we schedule holiday coverage well in advance. Our planning ensures that adequately trained personnel are always available to continue services without interruptions.

We pride ourselves on delivering top-tier service backed by a strong quality management system. You can expect professionalism, consistency, and a proactive approach to solving any challenges.

The frequency of site visits is based on the service level agreed upon. We can offer daily, weekly, or customized schedules, depending on your operational needs and expectations.

Our staff undergo regular Health & Safety training, including certifications from accredited organisations. We also conduct periodic refresher courses and ensure compliance with industry regulations and best practices.